Last updated 10.2006


TITLE: Definition of Prehospital Health Care NUMBER: 100.1

SECTION: General Policies

EFFECTIVE DATE: 9/1/99REVISED/REVIEWED: 10/1/06


PURPOSE: To define Emergency Medical Services rendered to a patient on the scene and during transport prior to initiation of in-hospital patient care.

To define and differentiate between Basic Life Support (BLS) and Advanced Life Support (ALS) care.

DEFINITIONS:

A. Prehospital Care

Prehospital Care means those emergencies medical services rendered to emergency patients for analytic, resuscitative, stabilizing or preventive purposes, precedent to and during transportation of such patients to and between hospitals.

B. Basic Life Support (BLS)

Basic Life Support (BLS) services means the rendering of basic level of prehospital and interhospital emergency care, including but not limited to airway management, cardiopulmonary resuscitation, control of shock and bleeding and splinting of fractures, as outlined in a basic emergency care course approved by the Department and meeting the current national curriculum of the United States Department of Transportation.

C. Advanced Life Support (ALS)

Advanced Life Support (ALS) means an advanced level of prehospital and interhospital emergency care that includes basic life support functions (including cardiopulmonary resuscitation (CPR)), plus cardiac monitoring, cardiac defibrillation, electrocardiography, intravenous therapy, administration of medications, drugs and solutions, use of adjunctive medical devices, trauma care and other authorized techniques and procedures, initiated for the treatment of real or potential acute life threatening conditions under the direction of the EMS medical director in a Department approved advanced life support EMS system, under the written or verbal direction of a physician licensed to practice medicine in all of its branches or under the verbal direction of an Emergency Communication Registered Nurse.

 


TITLE: Requirements of Community Commitment NUMBER: 100.2

SECTION: General Policies

EFFECTIVE DATE: 9/1/99REVISED/REVIEWED: 10/1/06


PURPOSE:

To delineate requirements of participating communities in the Loyola Emergency Medical Services System.

POLICY:

Communities desiring to establish a Life Support Service, whether Advanced or Basic, must follow guidelines prescribed by the Illinois Department of Public Health, Division of Emergency Medical Services and the Loyola Emergency Medical Services System. These guidelines are incorporated in the letter of commitment or provider system application included in the Loyola Emergency Medical Services System Plan.

GUIDELINES:

A letter of commitment from each ambulance provider will include the following:

1. For each EMS vehicle participating within the System:

A. The year, model, make and vehicle identification number;

B. The license plate number;

C. The Department license number;

D. The base location address; and

E. The level of service (advanced, intermediate or basic).

2. A description of its role as documented in the system commitment papers in providing Advanced Life Support (ALS), Basic Life Support (BLS) and Patient Transport Services within the System.

3. Definitions of the primary, secondary and outlying areas of response for each EMS vehicle used within the System.

4. A map or maps indicating the base locations of each EMS vehicle, and of the primary, secondary and outlying areas of response for each EMS vehicle used within the System.

5. A commitment to optimum response times of up to six minutes in primary coverage areas, 6 to 15 minutes in secondary coverage areas, and 15-20 minutes in outlying coverage areas.

15 minutes in secondary coverage areas, and 15-20 minutes in outlying coverage areas. The caller requesting ambulance service will be notified by the primary ambulance provider if the estimated time of response will be greater than 6 minutes.

6. A commitment to 24-hour coverage.

7. A commitment that within one (1) year after Department approval of the EMS System, each ambulance at the scene of an emergency and during transport of emergency patients to and between hospitals will be staffed in accordance with the requirements of Section 515.830(f)(1) and (2) of the Rules of the Department.

8. Copies of written mutual aid agreements with other providers, and/or a description of the provider's own backup system which details how adequate coverage will be ensured when an EMS vehicle is responding to a call and a simultaneous call is received for service within that vehicle's coverage area.

9. A statement that emergency services which an EMS vehicle is authorized to provide shall not be denied on the basis of the patient's inability to pay for such services.

10. An agreement to file an appropriate system approved ambulance run report for each emergency call as required by the system.

11. An agreement to maintain the equipment required by Section 515.830 of the Rules of the Department and by the System in working order at all times and to carry the medication as required by the System.

12. An agreement to notify the EMS Medical Director of any changes in personnel.

13. A copy of its current FCC license(s); each provider is responsible for maintaining their MERCI license.

14. A description of the mechanism and specific procedures used to access and dispatch the EMS vehicles within their respective service areas.

15. A list of all personnel providing prehospital care, their license numbers, expiration dates and levels of licensure (EMT (all levels), Pre-Hospital RN or MD status).

16. An agreement to allow Illinois Department of Public Health access to all records, equipment and vehicles relating to the System during any Department inspection, investigation or site survey.

17. An agreement to allow the EMS Medical Director or designee access to all records, equipment and vehicles relating to the System during any inspection or investigation by the EMS MD or designee to determine compliance with the System Plan.

18. Documentation that its communication capabilities meet the requirements of Section 515.410 of the Rules of the Department.

19. Documentation that each EMS vehicle meets design, equipment and extrication criteria as provided in Section 515.8309a)(1) and (b) of the Rules of the Department.

20. An agreement that the community agency providing life support services petition and sign a waiver for all equipment and/or drugs to be used in addition to or deleted from the System requirements.

21. An agreement to participate in the Loyola EMS System Program for Prehospital Medicine in any or all of the following:

a. EMT student ambulance field experience.

b. Field lnternship/ Clinical Site

c. Other field related clinical experiences as requested by the EMS Medical Director/EMS Manager.


TITLE: Back-Up Ambulance Coverage NUMBER: 100.3

SECTION: General Policies

EFFECTIVE DATE: 9/1/99 REVISED/REVIEWED: 10/1/06


PURPOSE: To provide backup coverage for the second emergency call when the primary EMS vehicle is in service.

POLICY: Each community must provide backup service for a second emergency call when its primary vehicle is responding to a first emergency. This may be accomplished through a second vehicle within the community or through mutual aid. It is highly desirable but not mandatory that the second vehicle be equipped to provide an equal level of support as the first responding vehicle. The second vehicle must have the capability of providing coverage for the service area within 4-6 minutes. All emergency vehicles must be staffed with a minimum of two licensed EMTS at all times.

There are a number of approaches to Emergency Medical Service response available to the communities that have committed themselves to 24-hour coverage. The chosen response must be indicated in the community commitment papers submitted to the Loyola EMS Office as part of the EMS System Plan.

1. Communities whose only vehicle is an Advanced Life Support (ALS) unit:

These communities, since they have only one vehicle, must be capable of responding to any area of their community with 2 licensed EMT-Ps within 6 minutes unless approved by the Loyola EMS System. They must also provide transport when the call is defined by Loyola EMS as an ALS call requiring ALS care. Whenever this unit is in use, a backup unit which whenever possible, must also be an ALS unit and must be capable of responding within 6 minutes to any area of that community as long as the first responding unit is in service.

2. ALS Response - Non-transporting service:

A community may use a non-transporting vehicle to respond to the scene and render ALS service. This must be in conjunction with a written agreement with another approved ALS unit within the EMS System which is capable of transporting and providing the same level of patient care, i.e., this approach must provide for transfer of care by the two licensed providers on the non-transporting vehicle to 2 licensed providers manning the transporting vehicle. The backup requirements would be the same as depicted in # 1.

3. Communities who have ALS response and who also have BLS vehicles.

Initially, the ALS unit must be dispatched and at the same time the BLS vehicles may respond to the call. Both units must be capable of reaching any part of the service area within 6 minutes. The BLS unit must have a minimum of 2 licensed EMT-Bs. If the EMT-Ps determine a call requires only BLS service, the BLS unit may transport the patient after communicating with a Loyola Emergency Medical Services System hospital. Splitting the crews may be possible in order to maintain ALS response in the Community. Additionally, splitting the crews would require that there be a minimum of one EMT-P and one EMT-B.

4. Communities are encouraged to periodically evaluate their back-up coverage protocols to determine the efficacy of patient care. Modifications to protocols must have prior approval from the EMS System Medical Director or may require a change to the System Program.


TITLE: Resource Hospital Override NUMBER: 100.4

SECTION: General Policies

EFFECTIVE DATE: 9/1/99 REVISED/REVIEWED: 10/1/06


PURPOSE:

As a means of quality assurance and to provide for the best patient care by prehospital caregivers, the Resource Hospital has the authority to monitor telemetry calls of its Associate Hospitals.

1. In the event the Resource Hospital believes the care being directed over the telemetry by the Associate Hospital is not in the best interest of patient care, the Resource Hospital will directly take over telemetry communications.

2. Following a Resource Hospital override, the EMS Medical Director and the EMS Coordinator of the Resource Hospital are to be notified.

3. The EMS Medical Director and the EMS Coordinator will review the circumstances for the override with all involved individuals within 5 working days of the occurrence.


TITLE: Ambulance Inspections NUMBER: 100.5

SECTION: General Policies

EFFECTIVE DATE: 9/1/99 REVISED/REVIEWED: 10/1/06


PURPOSE:

As a means of quality assurance, the Emergency Medical Services System staff will periodically conduct inspection visits for each department. An inspection may be conducted by any member of the LEMSS staff and will include the following criteria:

1. Medications: Minimum number, standard packaging, required doses and expiration dates.

2. Equipment: Minimum recommended equipment in working order.

3. Knowledge of on duty licensed pre-hospital provider regarding location of equipment and drugs, use of equipment and drugs and system policies and procedures.

4. Vehicle compliance as per Illinois Department of Public Health standards:

An ambulance inspection form will be completed for every inspection. A copy will be placed in the EMS System office files.

 


TITLE: Staffing of ALS Vehicles NUMBER: 100.6

SECTION: General Policies

EFFECTIVE DATE: 9/1/99REVISED/REVIEWED: 10/1/06


PURPOSE: To provide standardized and adequate staffing for ALS vehicles.

POLICY: All ALS vehicles will be staffed with a minimum of two licensed paramedics who will function at the scene of the emergency and en route to the hospital.

EXCEPTIONS:

If the request is for a short time period, and due to a sudden and unexpected event, the EMS MD or designee should be contacted as soon as possible. The request must be followed up in writing to the Loyola Emergency Medical Services System Medical Director and should include the following:

REQUEST FOR WAIVER:

1. If the request is for a short time period, and due to a sudden and unexpected event, the EMS MD should be contacted as soon as possible. The request must be followed up in writing to the Loyola Emergency Medical Services System Medical Director and should include the following:

a) the reason for the request for waiver

b) anticipated length of time the waiver will be in effect

c) staffing patterns

2 If the request is due to anticipated circumstances and/or for a longer period of time, the request must be made in writing to the Loyola Emergency Medical Services System Medical Director or designee and should include the following:

a) the reason for the request for the waiver

b) the anticipated length of time the waiver will be in effect

c) staffing patterns

d) personnel rosters

3. All waivers will become a part of the EMS office Provider files and are subject to quality assurance review.


TITLE: Staffing of BLS Vehicles NUMBER: 100.7

SECTION: General Policies

EFFECTIVE DATE: 9/1/99REVISED/REVIEWED: 10/1/06


PURPOSE: To standardize staffing of vehicles to provide optimum patient care.

It is the policy of the Loyola Emergency Medical Services System that all BLS services will utilize two (2) licensed EMT-Bs trained in, but not limited to airway management, basic cardiopulmonary resuscitation, control of shock, bleeding and splinting of fractures, as outlined by the Illinois Department Public Health and meeting the current national curriculum of the United States Department of Transportation.

POLICY: All BLS vehicles will be staffed with a minimum of two licensed EMT-Bs who will function at the scene of the emergency and en route to the hospital.

 


TITLE: Quality Control Communication Report NUMBER:100.8

SECTION: General Policies

EFFECTIVE DATE: 9/1/99 REVISED/REVIEWED: 10/1/06


PURPOSE:

1. 1. To serve as a tool to improve the quality of patient care and the functioning of the EMS System.

2. To facilitate expedient resolutions to issues raised within the System and provide feedback to all involved participants.

3. To facilitate communication between EMS System participants.

 

POLICY: Prehospital providers or hospital can initiate an EMS Quality Control communication report personnel when any of the following occur:

1. When unusual circumstances are verbalized or documented on the ambulance report form or hospital log sheet or telemetry run tape.

2. When there is an apparent discrepancy in pre-hospital treatment delivery and medical control orders, which may or may not constitute a violation of Standard Operating Procedures.

3. When medical control orders are not carried out by pre-hospital providers.

4. There is interference at the scene, which hampered the pre-hospital providers in the performance of their duties.

5. There is any patient or provider injury sustained at the scene, during the course of treatment, or during transport.

6. There is a question or problem relating to errors in medication administration, missing medications or difficulties encountered in obtaining exchange medications or equipment at an Associate Hospital or Resource Hospital.

7. Any other action or event that seems out of the ordinary, and that the personnel involved feel should be reported.

8. Any equipment malfunction.

PROCEDURE

1. The Associate Hospital (AH) or Resource Hospital (RH) EMS Coordinator receives an EMS Quality Control Communication Report Form or receives information regarding a quality control issues.

2. Additional reference policy number 800.1 as part of the quality improvement process when initiating an EMS Quality control communication report form.

3. The following EMS Quality control communication (EQCC) forms will be forwarded to the RH for investigation/resolution:

a) All EQCC that directly involve the AH EMS Coordinator or EMS Medical Director.

b) When care rendered by a prehospital provider may have resulted in or contributed to a poor patient outcome.

c) Any EQCC alleging the prehospital provider to be impaired by drugs or alcohol.

d) Any EQCC in which, after investigation, any involved party is unsatisfied with the resolution/decision by the AH EMS staff.

e) Any EQCC that involves concerns between two or more AHs related to EMS issues.

f) Any EQCC involving out of System providers and/or hospitals.

g) Any EQCC in which more input is needed.

All other EQCC will be handled by the AH.

4. The EMS Coordinator will conduct an investigation of the incident.

5. The EMS Coordinator will discuss the findings of the investigation with the EMS Medical Director.

6. The EMS Coordinator and/or EMS Medical Director will determine the resolution.

7. The EMS Coordinator will document findings/resolution and communicate that information to all involved participants.

8. The EMS Coordinator will report findings to the RH at the monthly EMS Coordinators meeting.

The EMS Quality Control Communication Form is a Confidential Quality Improvement document. Do not copy it or make reference to its completion in the medical record or prehospital report.


TITLE: Implementation of Standard Operating Procedures NUMBER: 100.9

SECTION: General Policies

EFFECTIVE DATE: 9/1/99REVISED/REVIEWED: 10/1/06


PURPOSE: To outline the circumstances under which Standard Operating Procedures may be utilized.

POLICY: Standard Operating Procedures may be implemented as treatment modality guidelines for prehospital personnel under the following circumstances:

1. When field personnel cannot establish radio communications with a Loyola Emergency Medical Services System or Region 8 hospital.

2. When the patient's condition is life threatening, potentially life threatening, or may deteriorate before radio communication can be established. In this instance, radio communications should be established as soon as possible with a Loyola Emergency Medical Services System or Region 8 hospital.

3. Whenever field personnel cannot initiate radio communications at the onset of a multiple victim disaster or a multiple vehicle incident.

Whenever Standard Operating Procedures are implemented, it should be documented on the Ambulance Run Report for quality assurance review by Loyola Emergency Medical Services System staff.


TITLE: General Policies NUMBER: 100.10

SECTION: Initiation of ALS Care

EFFECTIVE DATE: 9/1/99REVISED/REVIEWED: 9/1/99


PURPOSE: To standardize guidelines in order to identify the situations when ALS care should be initiated by EMT-Ps transporting in ALS vehicles.

POLICY: Advanced Life Support (ALS) care should be initiated according to the following guidelines:

1. Adult patients with abnormal vital signs - regardless of complaints Pulse <60 or >130; or irregular Respirations <10 or >28; or irregular Systolic Blood Pressure >200 or <90

2. Pediatric patients (newborn to 16 years of age) with abnormal vital signs - regardless of complaints.

age

RR

pulse

systolic bp

Infant

>40

<140->160

60-70s

Toddler

>30

<120->140

8-0s

School Age

>25

<90->120

100-160s

Adolescent

>20

<85->110

110-170s

3. Any patient with a potentially life-threatening or limb-threatening condition, which exists or might develop during transport. Examples of situations in which ALS care is usually indicated include but are not limited to:

a. Altered mental status and/or unconscious

b. Chest pain Palpitations

d. Seizures

e. Neurologic Deficit/Stroke Syncope or near syncope Abdominal pain

h. Shortness of breath/difficulty breathing

i. Vaginal bleeding

j. Complications of pregnancy or emergency childbirth

k. GI bleeding

l. Trauma

m. Overdose/Poisoning

n. Burns

o. Cyanosis

p. Failure of child to recognize parents

q. Child with fever with petechiae

4. If scene safety is not a certainty, or if dealing with an uncooperative patient, the requirements to initiate assessment and full ALS service may be waived in favor of assuring that the patient is transported to the appropriate medical facility. Document clearly the reasons ALS care was aborted.

5. Never discontinue ALS care once initiated unless there is prior approval by the Resource or Associate Hospital base station.

6. WHEN IN DOUBT, CONSULT WITH THE RESOURCE OR ASSOCIATE HOSPITAL.

 


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